⚡ QUICK OVERVIEW / KEY HIGHLIGHTS
Deloitte is hiring for Associate Services Specialist I (Intela Support) positions in Hyderabad. Any graduate with 0 to 2 years of experience is eligible to apply. The role involves technical customer support, handling emails, chats, and calls, and troubleshooting basic application issues in a rotational 24/7 shift environment.
Deloitte Associate Specialist Jobs 2026 : Deloitte has announced new job openings for the post of Associate Services Specialist I under its Intela Support team. This hiring drive is located at the Hyderabad office in Telangana. The best part is that Any Graduate is Eligible to apply for these vacancies, making it an excellent path for freshers and early-career professionals looking to work with a global brand.
Deloitte Associate Specialist Jobs 2026 Overview
The Global Tax & Legal Support team at Deloitte provides round-the-clock technical support for priority digital applications, including “Global Intela”. As an Associate Services Specialist, you will act as the first point of contact for global clients and practitioners, helping them resolve technical issues over phone, email, and chat.
| Job Feature | Details |
|---|---|
| Company Name | Deloitte |
| Job Role | Intela Support – Associate Services Specialist I |
| Job Requisition Code | 363712 |
| Job Location | Hyderabad, Telangana, India |
| Educational Qualification | Any Bachelor’s Degree (Any Graduate) |
| Experience Required | 0 to 2 Years (Freshers and Experienced both can apply) |
| Shift Requirements | 24/7 Rotational Shifts (Monthly changes) |
| Application Mode | Online Registration via Official Portal |
Deloitte Associate Specialist Jobs 2026 : Eligibility Criteria and Requirements
Candidates interested in applying for this recruitment must satisfy the following educational and skill requirements before filling out the online application.
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Educational Qualifications for Deloitte Associate Specialist Jobs 2026
- Candidates must possess any Bachelor’s degree from a recognized university.
- Basic knowledge of computer science, computer engineering, technical Level-1 (L1) troubleshooting, or related fields is highly preferred.
- Good understanding of internet applications and operating systems is an advantage.
Experience Level
- 0 to 2 years of experience in customer support or technical service desk roles.
- Freshers with strong communication skills and a learning attitude are fully eligible.
Technical and Professional Skills
- Excellent verbal and written English communication skills.
- Proficiency in using Microsoft Office tools (Word, Excel, Outlook).
- Familiarity with ServiceNow or Microsoft Azure platforms is preferred but not mandatory.
- Basic exposure to application support processes and the ITIL framework is a plus.
Key Job Roles and Responsibilities for Deloitte Associate Specialist Jobs 2026
Deloitte Jobs is responsible for ensuring client satisfaction by resolving system issues quickly. The daily tasks include:
- Managing end-to-end support tickets through calls, emails, and chat systems.
- Adhering strictly to Service Level Agreements (SLAs), such as email response times and average speed of answer (ASA) on calls.
- Troubleshooting application issues on custom-built systems and standard software like Microsoft Office, Active Directory, and DPASS.
- Provisioning user accounts and security access for external (non-Deloitte) client users.
- Collaborating with senior organizational leaders, including Partners, Directors, and Managers, to solve complex issues.
- Identifying new system bugs and recording them for the product engineering teams.
Performance Metrics and Benchmarks for Deloitte Jobs
To maintain high-quality service, employees in this role are assessed on specific performance standards. You will need to maintain clean performance scores on the following metrics:
- C-SAT (Customer Satisfaction): Ensuring clients receive helpful and polite service.
- AHT (Average Handling Time): Managing tickets and queries efficiently without unnecessary delays.
- FCR (First Contact Resolution): Attempting to solve issues during the very first interaction.
- Schedule Adherence: Logging in on time and maintaining designated break timings.
- Zero Red Light Calls: Maintaining zero critical escalations or quality failures throughout the year.
Shift Timings and Work Schedule for Deloitte Associate Specialist Jobs 2026
Since the Global Tax & Legal Support team serves international clients round-the-clock, candidates must be comfortable working in a 24/7 rotational shift environment. The shift rotations usually happen once a month. The standard operational shifts include:
| Shift Type | Timings (Indian Standard Time – IST) |
|---|---|
| Morning Shift | 05:30 AM to 02:30 PM IST |
| Afternoon Shift | 02:00 PM to 11:00 PM IST |
| Night Shift | 09:00 PM to 06:00 AM IST |
Candidates must be willing to work on weekends and public holidays depending on business needs and shift allocations.
How to Apply Online for DDeloitte Associate Specialist Jobs 2026
Eligible candidates can apply for this job vacancy directly through the Deloitte careers portal. Follow these simple steps to submit your application:
- Visit the official Deloitte Careers Portal using the direct registration link provided below.
- Search for Requisition Code 363712 or the job title “Intela Support – Associate Services Specialist I”.
- Click on the “Apply Now” button.
- If you are a new user, click on “Create a Profile” and register with your email address. Existing users can log in directly.
- Fill out the online application form with your personal details, contact information, and educational qualifications.
- Upload your updated Resume/CV. Ensure your resume highlights your communication skills, any basic computer certifications, or customer support experience.
- Answer any job-specific screening questions regarding shifts and qualifications.
- Review all entered details carefully and click on the “Submit” button to finalize your application.
Employee Benefits and Work Culture Deloitte Associate Specialist Jobs 2026
Deloitte offers a competitive compensation package and a supportive environment designed to help professionals grow. Key benefits include:
- Professional Development: Access to learning programs at “DU: The Leadership Center in India” located in Hyderabad.
- Holistic Well-being: Comprehensive health and wellness programs for employees and their families.
- Diverse Culture: An inclusive work environment that celebrates unique perspectives and supports flexible choices.
- Global Exposure: The opportunity to interact with and support business leaders and clients worldwide.
Official References and Important Application Links
| Resource Description | Official Link |
|---|---|
| Official Deloitte Careers Portal | Apply Online Directly |
| More JObs Visit | Check Here |
Frequently Asked Questions
What is the education criteria for Deloitte Associate Specialist Job Vacancies in Hyderabad?
Any graduate holding a Bachelor’s degree in any stream is eligible to apply. Candidates with a background in computer science, engineering, or basic IT support knowledge are preferred.
What is the experience required for this Deloitte job role?
This job vacancy is open to candidates with 0 to 2 years of experience. Freshers with good communication skills are highly encouraged to apply.
Where is the job location for the Associate Services Specialist vacancy?
The selected candidates will work from the Deloitte office in Hyderabad, Telangana, India.
What are the shift timings for this support role at Deloitte?
The role operates in a 24/7 environment with rotational shifts that change monthly. The three main shifts are 05:30 AM to 02:30 PM, 02:00 PM to 11:00 PM, and 09:00 PM to 06:00 AM IST.
Is ServiceNow experience mandatory for this job at Deloitte?
No, ServiceNow or Azure experience is not mandatory, but candidates who have basic experience or training in these platforms will receive preference.
How can freshers apply for Deloitte Hyderabad jobs?
Freshers can apply by visiting the official Deloitte Careers Portal, searching for Requisition ID 363712, creating an online profile, uploading their resume, and submitting the application form.