The accenture it customer service associate role is listed as a full-time position in Hyderabad under Job No. AIOC-S01668675. The role is connected with email-based service desk support and is open to candidates with any graduation qualification.
The listing describes work involving customer queries, escalations, complaints and non-voice support through email, web and chat. It also states that rotational shifts may be required.
Accenture IT Customer Service Associate Hyderabad Role Overview
| Details | Information |
|---|---|
| Organisation | Accenture |
| Job title | IT Customer Service Associate |
| Job number | AIOC-S01668675 |
| Location | Hyderabad |
| Work type | Full time |
| Qualification | Any Graduation |
| Primary skill | Email – Service Desk Non-Voice Support |
| Experience stated in the listing header | 0-2 years |
| Experience stated in the job description | 1 to 3 years |
Work Covered in the Customer Support Role
The selected candidate would be aligned with Accenture’s Customer Support vertical. The listed responsibilities include managing and resolving customer queries, handling escalations and complaints, and providing resolutions.
- Closing faults and complaints within the stated service-level agreements.
- Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests within the defined support scope.
- Managing unplanned interruptions and restoring normal service operations for non-voice interactions.
- Supporting customers through email, web and chat channels.
The listing says candidates who are good at email and chat processes and have good typing ability are preferred. The accenture service desk non-voice support job also involves solving routine problems through precedent and general guidelines.
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Qualification and Experience Information
The qualification listed for the position is any graduation. The source presents two experience references: the job header mentions 0-2 years, while the detailed job description states 1 to 3 years. Candidates should read the job details carefully because these descriptions are not identical.
The role is described as an individual contributor working as part of a team with a focused scope of work. Daily tasks may come with detailed to moderate instructions, while new assignments may include detailed instructions.
Work Arrangement and Role Expectations
The position is based in Hyderabad and may require rotational shifts. Interactions are expected to take place within the candidate’s own team and with a direct supervisor. The listing says decisions made in the role would affect the individual’s own work.
For readers checking Accenture Hyderabad Jobs, this listing is specifically for an IT customer service position rather than a voice-based customer support role. The stated support channels are email, web and chat.
What the Listing Means for Applicants
The role is suited to the support activities described in the listing: non-voice customer communication, service request handling, incident troubleshooting and complaint resolution. The source does not provide information about salary, vacancies, application deadlines, application fees or a separate selection process.
Information about the organisation is provided in the listing under Accenture Careers. The job details identify Accenture as a global professional services company with capabilities in digital, cloud and security, and mention services across strategy and consulting, technology and operations, and Accenture Song.
Frequently Asked Questions
What is the qualification for Accenture IT Customer Service Associate?
The qualification mentioned in the listing is any graduation.
How many years of experience are required for Accenture IT Customer Service Associate?
The job header states 0-2 years, while the detailed description states 1 to 3 years. Both references appear in the source.
Where is the Accenture IT Customer Service Associate role located?
The role is located in Hyderabad.
What type of support is involved in this position?
The primary skill is Email – Service Desk Non-Voice Support. The listed channels include email, web and chat.
Can the role require rotational shifts?
Yes. The listing states that the role may require work in rotational shifts.